Delivery and Returns

DELIVERY

All our orders are beautifully packed and we take great care to make sure your order is lovely.

Orders are dispatched Monday – Friday.

We use UK Royal Mail, DPD or UPS to both home and overseas destinations.

Once we receive your order, it will be dispatched within 24 hours.

All our orders go out first class and you should expect your order within 1 – 3 days.

For anything special we’d love to help, please get in touch on hello@eloisehall.co.uk.

UNITED KINGDOM DELIVERY

UK Delivery for Cards – £0.95

UK Delivery for Stationery – £3.00

UK Delivery for Well-being Products –  £4.90

EUROPE  DELIVERY

European Delivery for cards – £7.50

European Delivery for stationery, art prints and well-being – £18

REST OF THE WORLD

Rest of the World Delivery for cards – £20.00

Rest of the world delivery stationery, art prints & well-being  – £30

RETURNS

We hope that you love your purchase, but in the event that you are not happy with your items Eloise Hall will exchange or refund products provided that they are returned in the original condition within 14 days of receipt to:

Eloise Hall Returns
Units 4-5, Toll Gate Court
Old Market Field Ind. Estate
Witheridge, Tiverton
Devon
EX16 8TA

Please request a proof of purchase.  Please note that goods being sent back to Eloise Hall are your responsibility until they reach us.  Eloise Hall cannot be held responsible for anything that gets lost or damaged in transit.  Delivery charge and returned postage will only be refunded should an item be faulty.

We will usually refund any money received from you using the same method originally used by you to pay for your purchase.  We will process the refund due to you as soon as possible and, in any event, within 30 days of the date we received your refund request.

CANCELLATION

You have a right to cancel your order within seven working days of receiving your purchase. This seven day period begins the day after you receive the items from us. Please notify us in writing within seven working days that you wish to cancel your order and that you intend to return the item(s ) and we will be happy to offer you a full refund.  Any items received later than this will only be a return at our discretion, and if accepted will be refunded as a credit note only.

In accordance to the Distance Selling and Online Trading Regulations Eloise Hall products which have been made to the customer specifications are exempt from standard cancellation rights.

Cancellations are offered subject to the discretion of Eloise Hall.  Please contact us at hello@eloisehall.co.uk if you wish to cancel an order.