An exquisite collection of luxury stationery & home fragrance

Terms & conditions

Introduction

These terms and conditions will apply to all transactions placed online with Eloise Hall Ltd.  The terms will not affect your statutory rights.  By using the site you are agreeing to the terms and conditions.

Company details

Eloise Hall Ltd is a company registered in England and Wales with company number 9433134 and VAT Number 208209234.

The trading address is Ladyships Barn, Woolston Road, North Cadbury, Somerset, BA22 7DR

The registered address is 118 Old Milton Road, New Milton, Hampshire, BH25 6EB

Placing an Order

We are pleased to accept online order transactions via our secure server.  All credit/debit card transactions are subject to validation checks and are authorized by the card issuer.  If the issuer of your card refuses to authorize payment to us, we will not be liable for any delay and/or non-delivery of your order. No binding contract will exist between us until we have accepted the order.  All goods are sold subject to availability and maybe placed on back order. If for any reason we are unable to fulfill any part of the order, we will refund your card as soon as practical and in any case within 21 days.

Products, Prices & Content

Every effort is made to ensure images and colours shown on the site match as closely as possible to those of the actual products and due to technical limitations, some colours may vary.

All prices are show in pounds sterling including 20% VAT.  The final price quoted on the payment page is the price on the goods including delivery to the stated destination.

Prices, product descriptions and specifications are checked to the best of our ability to makes sure that they are accurate at the time of going online.   Data entry errors or other technical issues may result in errors.  In such cases it is not required to honour incorrect pricing.

Prices and availability of products are subject to change without notice.  The advertised delivery charge will be added to your order.

Cancellation

You may cancel a contract to purchase a product or products from us at any time within 7 working days after the day you received the order.

In order to cancel a contract in this way, you must give us written notice of cancellation.

All goods must be returned to us within 7 days. Items received later than this will only be accepted for return at our discretion and if accepted will be refunded as a credit note only.

Cancellation of Bespoke Orders

In accordance to the Distance Selling and Online Trading Regulations Eloise Hall products which have been made to the customer specifications are exempt from standard cancellation rights.

Cancellations are offered subject to the discretion of Eloise Hall.  Please contact us at hello@eloisehall.co.uk if you wish to cancel an order.

Delivery

If you have selected our ‘standard delivery’ option, it is our aim to deliver to you within 5 working days of receipt of your order.  In the event that we are unable to achieve this and a delay to your delivery will occur, we will email you with an expected delivery date or the option to cancel your order.

Returns

We hope that you love your purchase but in the event that you are not happy with your items Eloise Hall will exchange or refund products provided that they are returned in the original condition within 14 days of receipt to:

Eloise Hall Returns
Ladyships Barn
North Cadbury
Somerset
BA22 7DR
UK

Please request a proof of purchase.  Please note that goods being sent back to Eloise Hall are your responsibility until they reach us.  Eloise Hall cannot be held responsible for anything that gets lost or damaged in transit.  Delivery charge and returned postage will only be refunded should an item be faulty.

Ownership of Goods

All items supplied to the customer remain the property of Eloise Hall until the final payment of all sums owing in respect to those goods has been received in full by us.

Intellectual Property

All copyright, design rights and intellectual property rights existing in our designs and products and in the images, text and design of our website are and will remain property of Eloise Hall.

The copying, modification, distribution, reproduction or incorporation into any other work of part or all the material available on this website in any form is prohibited without permission.

Privacy Policy & Security

We are committed to ensuring that your information is secure.  In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

We do not disclose details of our customers to any third party but we do use it to advise our clients of goods and services we feel may be interest to them, unless expressed instructed otherwise in writing.  We will collect and store any personal data that you may volunteer whilst using our services e.g. placing an order or joining our email newsletter.  The type of information that we will collect will include – your title and name, know address, known telephone numbers, email address, order details.   The information will be used to process orders, for internal record keeping and we may periodically send promotional emails about new products, special offers or other information that we think you may find interesting using the email address you have provided.

You may wish to restrict the collection or use of your personal information in the following ways:

Whenever you are asked to fill in a form on the website, look for the box that you can indicate that you would not like the information to be used by anybody for direct marketing purposes.

If you have previously agreed to using your personal information for direct marketing purposed, you may change your mind at any time by writing or emailing us at hello@eloisehall.co.uk

Responsibility

Eloise Hall cannot be held responsible for any disruptions to our services that are beyond our reasonable control.  We will everything in our power to correct any disruption to our service.

Law & Territory

These Terms & Conditions and your use of our website are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court.  This does not affect your non-excludable statutory rights.

This website and our terms and conditions have been designed for use within the United Kingdom and under UK law.  Whilst we are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied that the use of this website or the placing of any order through this website from outside the UK complies with any applicable non-UK laws or regulations.  Accordingly, any products or promotions not permitted under your local law are not offered to you.

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